Privacy Policy
The purpose of this policy (the “Policy”) is to inform you of the manner in which Fluvia (the “Company” or “we”) collects, uses and discloses your personal information in the operation of this website, i.e., www.fluvia.com (the “Website”).
By accessing and using the Website, you agree to the following Policy. If you do not agree to these terms, you must cease and desist using the Website.
Consent
The Company collects, uses or discloses personal information with the consent of the individual, except as permitted or required by law.
You may change or withdraw your consent at any time, subject to applicable legal restrictions, if any, and reasonable notice. To withdraw your consent, please contact us at the following email address: info@fluvia.com. Please note that consent cannot be withdrawn where this would prevent the performance of a legal obligation.
Reasons for Data Collection
The Company may collect information, such as personal information, for a variety of reasons, including:
- To respond to questions, comments and other requests for information from customers or users of the Website;
- For administrative or marketing purposes, such as sending newsletters, announcements and other publications or correspondence, in accordance with applicable law on commercial electronic messages;
- To manage our contests and offers, to the extent permitted by applicable law;
- For statistical purposes to enable us to better understand our customers, their habits and preferences and to adjust the Website accordingly;
- For the purpose of managing the Website and diagnosing problems with it, if any;
- To enforce the Terms of Use of this Website;
- To comply with its legal obligations.
The Company uses personal information only for the purposes for which it was collected or as otherwise permitted by law.
Type of personal information
The amount and type of information collected shall be limited to that which is necessary for the purposes identified and stated or clearly implied at the time of collection.
For example, if you communicate with us through the Website, or if you subscribe to our newsletter, we will only collect personal information that you voluntarily provide to us. This may include your name and contact information (email and postal address) and any other information included in the forms provided for these purposes, if applicable.
Cookies and Automatically Collected Information
Our Website does not place permanent cookies on the hard drives of visitors’ computers, but only temporary cookies required to improve the performance of certain site features.
In addition, your computer and the Website’s server automatically exchange certain information when you access the Website. This is necessary for the server to transmit a file compatible with the computer equipment you are using. The information exchanged may include the following:
- the type of browser (Google, Safari, Firefox, etc.) and operating system (Windows, Mac OS, etc.) you use to access the website;
- the date and time of access to the website;
- the pages you visit;
- the address of the referring site, if you access our Website from another site.
This information is kept and used by the Company for technical and statistical purposes, in particular to count the number of visits, the most visited pages, the technology used by visitors, the referring sites and the geographical origin of visits.
Disclosure of your Personal Information
The Company does not disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law, and limits disclosure and access to personal information to those who need it for the purposes identified.
Within the Company, access to personal information is limited to those employees who need the information to perform their duties. In addition, the Company will only disclose personal information to third parties for the purposes identified or implied in this Policy or at the time of collection, with your express consent or as otherwise required or permitted by law.
In particular, the Company may share personal information with trusted partners or service providers who act as contractors for the following purposes:
- With our subsidiaries or affiliates for the same purposes as set out in this document.
- With service providers we hire to perform services on our behalf, including hosting or operating the Website, sending and managing email, analysing customer data and needs to improve or develop our products, services or the Website itself.
- To fulfil any of the purposes identified in this Policy and any other purposes identified by the Company at or before the time the information is collected.
The Company will ensure that all third parties with whom it does business and to whom it provides personal or confidential information also guarantee, in at least an equivalent manner to the Company, the confidentiality, security and integrity of the information they hold on behalf of the Company.
Please also note that personal information collected by the Company may travel through servers outside of Canada, be transmitted to a destination outside of Canada and be stored there. This information may also be processed by persons located outside of Canada who work for the Company, its partners or suppliers. When personal information is processed in another country, it may be made available to the government of that country or its agencies pursuant to a lawful order made in that country.
Protection
The Company undertakes to apply physical, technological and administrative security measures to maintain the confidentiality, integrity and availability of personal information for which the Company is responsible, in order to protect it from loss or theft and from unauthorised access, copying, use or modification.
Notwithstanding the foregoing, no method of electronic data transmission or storage is infallible. The Company cannot guarantee the security of information transmitted or stored through the Website and therefore cannot guarantee the absence of any breach of confidentiality, integrity or availability of data.
Conservation
The Company retains personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with the law or to protect its rights. Thereafter, the information is anonymized or destroyed in a secure manner.
Access, Correction and Updating
The Company makes reasonable efforts to ensure that personal information is as accurate and complete as necessary for the purposes for which it is to be used.
You have the right to access, correct or update your personal information by contacting us at the following email address: info@fluvia.com. The Company will respond to any written request within 30 days. The Company may refuse such a request where required by law, in which case it will provide you with written reasons for refusing the request.
Links to Other Sites
Our Website may contain hyperlinks to other sites. These other sites are not under our control and we are not responsible for how these sites treat personal information. Information exchanged on those sites is not subject to this Privacy Policy, but to the privacy policy of the external site, if any. We strongly recommend that you review the privacy policies and terms of use of those sites.
Changes to this Policy
The Company reserves the right to change this Policy. Any such changes will be posted on the Website, as appropriate. Your continued use of the Website thereafter confirms your acceptance of the Policy as amended. If you do not agree with any changes to the Policy, you must immediately cease accessing or using the Website.
Questions
If you have any questions, comments or complaints about this Policy or our privacy practices, or to exercise your rights in relation to them, you may contact us at the following email address: info@fluvia.com.